Cookie Policy

1. What are Cookies?

Cookies are small text files stored on your device (computer, tablet, or phone) when you visit a website. Cookies allow the website to recognize your device and remember information about your visit, such as your preferred language, session time, and other settings.

At KVTemplate we use cookies and similar technologies (such as local storage, pixels, and web beacons) to improve your experience and collect information about how you use our platform.

2. Types of Cookies We Use

2.1 Essential Cookies (Necessary)

These cookies are necessary for the website to function and cannot be switched off in our systems. They are only set in response to actions made by you, such as:

• Logging into your account
• Keeping your session active
• Remembering your preferences (language, region)
• Ensuring platform security
• Load balancing traffic

2.2 Analytics/Statistics Cookies

These cookies help us understand how visitors interact with our platform, providing information about the areas visited, time spent, and any issues encountered.

2.3 Functionality Cookies

These cookies allow us to remember choices you make and provide enhanced and more personalized features.

• Remembering theme settings (light/dark)
• Remembering your notification preferences
• Maintaining the state of interactive elements

2.4 Marketing/Advertising Cookies

These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant adverts on other sites.

2.5 Payment and Financial Security Cookies

These cookies are set by our payment processor PayPal when you conduct a transaction on the Platform. They are essential cookies for: (a) securely processing payments; (b) detecting and preventing fraudulent activities and unauthorized transactions; (c) complying with financial regulatory obligations; and (d) maintaining a secure session during the payment process.

3. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control the use of these cookies nor do we have access to the information they collect. Third parties that may set cookies on our platform include:

• Google Analytics: Web analytics, usage statistics
• Meta (Facebook/Instagram): Remarketing, conversion tracking
• PayPal: Functional and security cookies necessary to process payments, detect fraud, and prevent unauthorized transactions. These cookies are managed and controlled exclusively by PayPal, in accordance with their own Privacy Policy and Cookie Policy. KVTemplate is not responsible for the data processing that PayPal performs through these cookies.

Each third-party provider is responsible for processing the data they collect through their own cookies. We recommend consulting the privacy and cookie policies of each provider to learn in detail how they use your information. The corresponding links can be found in sections 2.2 through 2.4 of this Policy.

4. How Long are Cookies Stored?

Cookies have different durations:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain on your device for a defined period (from a few minutes to several years)

You can see the specific duration of each cookie in the sections above.

5. How to Manage Cookies

5.1 Through our cookie banner

When you first visit KVTemplate, you will see a banner that allows you to accept or reject non-essential cookies. You can change your preferences at any time by clicking "Cookie settings" in the footer.

5.2 Through your browser settings

You can block or delete cookies through your browser settings. The links below show you how to do this in the most common browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

5.3 Consequences of disabling cookies

If you disable cookies, some Platform features may not work correctly:

• You will not be able to log in
• Your preferences will not be remembered
• The user experience will be less personalized
• Some analytics features will not be available

6. Additional Tracking Technologies

6.1 Tracking Pixels

To measure our Platform's performance, optimize campaigns, and better understand visitor behavior, KVTemplate uses tracking pixels (also known as pixel tags, web beacons, or tracking pixels) from third-party providers. These pixels are invisible code snippets that load when you visit our pages and allow those providers to collect statistical and audience data.

The providers whose pixels we currently use include:

• Google Analytics / Google Ads: For audience analysis, conversion measurement, and advertising campaign optimization.
• Meta (Facebook / Instagram): For conversion tracking, remarketing, and ad performance measurement.
• TikTok: For conversion tracking, custom audiences, and advertising campaign optimization on the TikTok platform.

The data collected by these pixels is processed in accordance with Ecuador's Organic Law on Personal Data Protection (LOPD) and each provider's privacy policies. You can manage your preferences regarding these pixels through our cookie banner when you enter the Platform, where you can accept or reject analytics and marketing cookies.

Each third-party provider is exclusively responsible for processing the data it collects through its own pixels. For more information, please consult the privacy policies of Google, Meta, and TikTok.

6.2 Restaurant's Own Pixels (Bio Pages and Digital Menus)

Restaurants using KVTemplate have the ability to install their own tracking pixels (Google, Facebook/Meta, TikTok, or others) on their bio pages and digital menus as part of the Platform's functionalities. These pixels are configured and managed exclusively by each restaurant from their administration panel.

IMPORTANT: KVTemplate does not install, configure, manage, or have access to the data collected by the restaurant's own pixels. Each restaurant is the sole and exclusive responsible party for: (a) adequately informing visitors to their digital menu and bio page about the use of such pixels; (b) obtaining the necessary consents when required by law; (c) complying with the LOPD, Ecuadorian data protection regulations, and each pixel provider's policies; and (d) responding to any claim, sanction, or infringement arising from the use of their own pixels.

6.3 Local Storage

We use localStorage to store information in your browser similarly to cookies, but with greater capacity. It is used to save your preferences and session data.

6.4 Form Tracking

When you communicate with us through forms (contact, support), we may record information to improve our service.

7. KVTemplate-Specific Cookies

8. Updates to this Policy

We may update this Cookie Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of significant changes through a notice on the Platform.

We recommend reviewing this policy regularly to stay informed about how we use cookies.

9. Consent and Legal Basis

In accordance with Ecuador's Organic Law on Personal Data Protection (LOPD) and the principle of informed consent, by using KVTemplate you authorize the use of essential cookies necessary for the Platform's operation.

For non-essential cookies (analytics, functionality, and marketing), KVTemplate will request your express, unequivocal, and informed consent through our cookie banner when you first access the Platform. You have the right to grant, deny, or revoke your consent at any time through our cookie management tool or your browser settings.

Withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. You can change your preferences at any time through your browser settings or our cookie management tool.

10. Contact

If you have questions about this Cookie Policy or about how we manage cookies, you can contact us:

• Email: [email protected]
• Contact form